A little help
Questions, feedback or something not working? Write to us at hi@hackmamba.io.
If you’re reporting a bug, tell us your phone model and what happened. Please leave passwords, API keys and private conversations out of your message.
For a purchase marked “Sold through Link”, Link support can help with charges and refund requests. We can help with the app and your Mural balance.
For a Google Play purchase, request a refund through Google Play or email us for help with delivery and your Mural balance.
Delete your Mural account
Email hi@hackmamba.io with the subject “Mural Support: Account deletion” from the address you use for Mural. You can request deletion without the app. If you no longer have access to that address, let us know so we can help verify ownership.
We’ll verify your request and explain any steps needed if you have a remaining balance, active conversation or pending payment. Requesting deletion does not itself cancel a purchase, issue a refund or forfeit paid value.
After deletion, your account profile and sign-in links are removed. Limited billing, usage and trial records may be retained for financial obligations, fraud prevention or disputes, as described in our privacy policy. Learning history and your saved API key stay on your device until you remove them in Mural’s Settings. Your Google or Apple account is not deleted.
Email links open a draft; send it to submit your request. If no email app opens, copy hi@hackmamba.io into your preferred email service.